With the ever-waning variance among products and prices at the market place, customer experience has become the key differentiator for a business. Customer acquisition, retention and contribution can be augmented only when the processes, people, infrastructure, hygiene and hospitality of an organization become customer centric.

We transform business centric organizations into customer centric businesses.

People empowerment is the key to customer engagement. Business Excellence Models can be built only by enabling people to rise to the peak of their potential and make things happen with a sense of commitment and urgency. Enrolment, assessment, enablement, engagement, enforcement, internal benchmarking, recognition and reward are the pillars of employee life cycle management.

Our Business 2.0 intervention focuses on creating a committed and competent work force aligned with business objectives to ensure higher productivity, profitability & customer Experience.

Process defines results. But process in ’letter’ Sans ‘spirit’ will do no good to any business. Process design and implementation are critical to transform the organization’s vision, mission, strategy and plan into a reality.

We design industry best processes, customize them to organizational needs and bring accountability by identifying process implementer, owner and reviewer for every defined activity. Prashaste walks the talk and facilitates on the ground implementation by handholding the stakeholders.

What is measured is monitored and what is monitored is improved. Leveraging the power of data for business decisions is the mantra of performance management. And, validation of data for accuracy & adequacy is a critical pre-requisite for a meaningful analysis and inference.

Data driven decisions are scientific, objective and insightful.

Customer evolution in the last 2 decades has been an interesting story. The ever changing way of life from meeting to talking and later to chatting has built a digital world that customers love to live in. Digital enablement has given customers a great privilege & luxury of privacy, comfort, convenience and instant gratification. Digital marketing and engagement of customers has become the lifeline for businesses to survive, sustain and grow.

Our digital solutions help organizations in delivering unique customer experience.

While profit is the outcome of business activities, profitability is the efficiency of operations that drives profits. A financial P&L needs to be converted into an operational P&L across dimensions, units and lines of business. Financial outcomes need to be mapped with operational KPIs and compared with industry and internal benchmarks in order to identify the aspects impacting profitability. As part of our Business 2.0 philosophy, we help our clients in improving their topline, turnover, margin, cost and financial efficiencies.