Customer orientation is key for any organization to drive growth & revenues.
The orientation & accountability of ensuring customer delight should be driven across organizational hierarchy right from a front line executive to the top management
More than often, the root cause of sub optimal performance is a negative customer perception of the organization due to high concerns.
In this age of information technology, even a single dissatisfied customer could be instrumental in a significant decrease in performance
Key enablers that we design, develop, customize and deploy